Please contact our after-sales service team, we have a professional technical department to solve your problem: support@jofen.net.

Different brands have different warranty policies, please refer to the warranty policy page for details. The warranty is valid if there is no physical damage to the electric scooter|electric bicycle or its components. No after-sales warranty is provided for second-hand electric scooters. If you have any questions about the electric scooter, please contact our after-sales team: support@jofen.net

If you no longer use or ride your electric scooter|electric bike, and only new models can be returned, you can cancel the order within 7-15 days after purchase and return the Joyor electric scooter together with the original packaging. Please note that the refund period varies for different models, and you need to contact our after-sales team to verify support@jofen.net first. For more details, please visit the return and refund page of the JOFEN store.

The lifespan of an e-scooter or e-bike depends on several factors, including the brand, range category (high, medium, or low), usage intensity (mileage), type of trips (short or long distances, inclines, surface conditions), user weight, riding habits, charging cycles, and routine maintenance or pre-ride inspections.

A mid-range e-scooter or e-bike typically lasts around 2 to 3 years. However, with timely upgrades and replacement of worn components before major issues arise, it can continue to perform well for several more years and achieve higher mileage.